Question 1

How do I pay?

Accepted Answer

Choose your school, then enter your student ID (or applicant number) and authentication code to see your invoice. Check the amount and pick a payment method. You never type the amount yourself.

Question 2

Which payment methods can I use?

Accepted Answer

You can pay with Alipay, Alipay+ and WeChat Pay. ZaloPay and MoMo are coming soon, and available methods may change over time.

Question 3

I entered the wrong details several times and got blocked.

Accepted Answer

For security, too many wrong attempts in a short time temporarily limit lookups. Wait a little, then try again with the correct student ID and verification code.

Question 4

Where do I get my authentication code?

Accepted Answer

Your school (for example the international office) gives it to you. If you do not have it or lost it, ask your school whether you can get a new one.

Question 5

My invoice does not show up.

Accepted Answer

Check your student ID and code again. For security we do not say which one is wrong. If it still fails, contact your school.

Question 6

Why does the foreign-currency amount change?

Accepted Answer

The foreign-currency amount on the invoice screen is an estimate. When you start paying, the amount is locked at that moment’s exchange rate and you have 15 minutes to pay.

Question 7

I could not pay within 15 minutes.

Accepted Answer

When the time runs out, that payment request ends. Request payment again from the invoice screen; the amount is set again at that moment’s exchange rate and you get another 15 minutes.

Question 8

I want to change my payment method.

Accepted Answer

Tap “Change payment method” at the bottom of the payment screen and choose another method. The earlier request is replaced by the new one.

Question 9

Do I have to pay optional items (like the student council fee)?

Accepted Answer

Items marked “Optional” are added only if you check them. All other items must be paid together; you cannot split them.

Question 10

The invoice amount looks wrong.

Accepted Answer

The amount comes from the invoice your school uploaded, and Skailog cannot change it. Scholarships and reductions entered by your school are already subtracted. If it looks different, contact your school.

Question 11

I paid but it is not marked complete.

Accepted Answer

Payment is marked complete automatically once the payment provider confirms it. Wait a little, then check “Payment history”. If the amount differs or you paid twice, it is handled after review, so contact your school or support.

Question 12

I think I paid twice.

Accepted Answer

When one invoice receives two payments, it is automatically marked “Under review” and handled after checking. Giving us the payment ID shown on the payment screen helps us check faster. Contact your school or support.

Question 13

The payment period has ended.

Accepted Answer

After the period you can still view the invoice but cannot pay. Contact your school.

Question 14

How do refunds work?

Accepted Answer

Refunds follow your school’s rules. Please contact your school first. Once your school requests a refund, Skailog will cancel or refund the payment; depending on the payment method, this can take several business days.

Question 15

I need a receipt.

Accepted Answer

On the completion screen, tap “Print or save as PDF”, or open “Payment history” later to see your payment confirmation. Ask the receiving organization which format it requires.

Question 16

My school is not in the list.

Accepted Answer

Schools that are not listed cannot be paid through Skailog yet. Ask your school’s international office how to pay, or contact support. Even listed schools can only be chosen during their payment period.

Question 17

Part of my name is hidden.

Accepted Answer

To protect personal information, part of your name is shown as *. If the school and student ID are right, it is your invoice. If it is not you, tap “Not you? Enter again”.

Question 18

Can I use another language?

Accepted Answer

Choose Korean, Chinese, Vietnamese or English at the top right of the screen.

Question 19

Can I pay on my phone?

Accepted Answer

Yes. You can use it right in your phone’s browser. Depending on the payment method, you may be switched to the Alipay or WeChat app.

Question 20

Is my information safe?

Accepted Answer

Your authentication code is stored encrypted so it cannot be recovered, and lookups need both the correct student ID and code. What you type into this chatbot is not sent to the server. See the Privacy Policy for details.

Frequently Asked Questions